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Eligibility & Billing Issues: Who to Contact?

Use this Billing Assistance Form  to list ALL of your agency’s issues.  Provide as much detail in explaining what happened.  Keep it simple and use dates.  Courteous and to the point.  Follow-up.  

Email it to:   – DMS – DMS – DCBS – OATS



Hope this helps,



Shannon McCracken is a leader when it comes to supporting the needs of people with developmental and intellectual disabilities. After a decade of experience at the two largest SCL agencies in Kentucky, she made the decision to embrace a new opportunity and start her own company, Commonwealth Case Management. While in the field, Shannon has won numerous national awards and served in multiple leadership positions, most recently with the Kentucky Association of Private Providers (KAPP). From November 2009 - 2012, she served as the Vice-President of Public Policy for the KAPP Board of Directors and served as President from 2012-2015. In 2016, KAPP made a significant investment in its future and offered Shannon a full-time position as the State Executive Director. Being so involved has enabled Shannon to stay at the leading edge and have a great understanding of what it takes to support people with disabilities.

Shannon is a graduate of Western Kentucky University...wife to Tony, mom to Davis (19) & Caroline (17.)

This Post Has One Comment

  1. […] help you, FORWARD that email to them and follow the steps I outlined in this earlier blog post:  Eligibility & Billing Issues:  Who to Contact? I know this is an extra step for you, but it will aid them in resolving system (or particular […]

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